Refund Policy

Welcome, Chasers! We are delighted to have you as part of the ARK: Ultimate Mobile Edition journey. Our mission is to provide an exciting and fair adventure for all heroes who set foot in our world. This document outlines the rules and conditions under which refunds may be considered. By making a purchase, you agree to abide by these terms as part of your quest.

1. Scope of the Policy

This Refund Policy applies to digital goods and services purchased within ARK: Ultimate Mobile Edition, including, but not limited to: premium currency, character unlocks, costumes, weapon skins, dungeon passes, and other virtual treasures. Physical merchandise or goods purchased from unofficial sources are not covered by this policy.

2. Nature of Magical Goods

Due to the immediate delivery of magical and digital items, most purchases are non-refundable once delivered. Refunds may be considered only if the purchased content has not been used, equipped, or consumed in any way.

3. Eligibility for Refunds

• The request must be made within a reasonable time after the purchase.
• The purchased item has not been accessed or activated in any form.
• The purchase was made through an official ARK: Ultimate Mobile Edition payment channel.
• There is verifiable evidence of a technical error or billing mistake.

4. Non-Refundable Situations

The following cases will not qualify for a refund:

• Change of mind after completing the purchase.
• Dissatisfaction with the performance or appearance of an item or hero.
• Purchases made through unauthorized sellers or third-party platforms.
• Loss of interest in the game or its features.
• Account suspension or ban due to a violation of the Terms of Service.

5. Technical Errors and Lost Treasures

In rare cases where purchased content fails to appear due to a confirmed technical issue, or the payment system charges you more than intended, our support team will investigate and may issue a refund or credit the equivalent value to your account.

6. Event-Exclusive Items

Items obtained during special events, seasonal offers, or limited-time sales are generally non-refundable, except in cases where a verified system error prevented proper delivery.

7. How to Request a Refund

To request a refund, contact our official support team with the following details:

• Order ID or transaction number.
• Date and time of purchase.
• Name and description of the purchased item.
• Reason for your refund request.

Our team will review your request and provide a decision after careful consideration. Submitting a request does not guarantee approval.

8. Refund Processing

Approved refunds will be issued using the original payment method. Processing times may vary depending on the policies of your payment provider.

9. Fraud Prevention

Any refund request found to be fraudulent, abusive, or made in bad faith will be rejected, and may result in restrictions or permanent suspension of your account.

10. Final Decision

The decision of the ARK: Ultimate Mobile Edition support team is final. We reserve the right to modify this policy to ensure fairness, protect the economy of the game, and maintain an enjoyable experience for all players.

By purchasing and participating in ARK: Ultimate Mobile Edition, you acknowledge and agree to this Refund Policy as part of your heroic journey.