Protection Policy

1. Introduction

This Protection Policy sets out the safeguards and standards that protect the ARK: Ultimate Mobile Edition game, its website, and the broader community of players. By entering dungeons, joining parties, participating in raids, or using any connected service, you agree to uphold the rules and protections described here.

Our goal is to provide a safe, fair, and uplifting environment where Heroes can progress, collaborate, and compete without fear of exploitation, harassment, or data misuse. This policy explains how we defend your information, accounts, and the integrity of gameplay.

2. Scope

• The ARK: Ultimate Mobile Edition game client and related services across supported platforms.
• The official website, forums, community hubs, and support channels.
• All player accounts created through official registration flows.
• All in-game communications, party matchmaking, guild features, and digital items.

3. Data Protection and Privacy

We collect and process only the data necessary to operate the game and improve your experience, and we protect it with appropriate technical and organizational controls.

Data Collected

• Account data such as chosen display name and basic identifiers.
• Device and network information used for security, stability, and optimization.
• Gameplay telemetry (e.g., progression, achievements, match results) to enable features and balance.

How We Use Data

• To run core features like login, parties, guilds, chat, and matchmaking.
• To detect security incidents, prevent fraud, and enforce fair play.
• To analyze balance and performance and improve content, events, and live operations.

Storage and Security

• Data is stored in protected systems with access controls and encryption where appropriate.
• Access to personal data is limited to authorized staff for legitimate operational needs.

Your Choices

• You may request access to, correction of, or deletion of your personal data subject to legal and operational constraints.
• You may manage certain privacy and communication preferences within account or in-game settings.

4. Account Security

• Create a strong, unique password and keep it confidential.
• Enable multi-factor verification when available to add an extra layer of protection.
• We may temporarily lock or challenge sign-ins that appear suspicious or high risk.
• You are responsible for activities that occur under your credentials; never share them with others.

5. Fair Play and Integrity

ARK: Ultimate Mobile Edition thrives on teamwork and skill. To preserve competitive integrity, we apply layered protections and enforcement.

• Automated systems and manual reviews identify cheats, bots, packet manipulation, memory editing, and unauthorized third‑party tools.
• We monitor ranked content, leaderboards, time-limited events, and dungeon clears for abnormal patterns.
• We may adjust rewards, reset progression, or remove leaderboard entries obtained through unfair means.

Sanctions may include warnings, temporary suspensions, permanent bans, and loss of items or currency acquired in violation of this policy.

6. Marketplace, Trading, and Payments

• All purchases are processed through secure payment flows; we do not retain full payment card details.
• Refunds and charge disputes are handled according to the applicable refund rules.
• Unauthorized or suspicious transactions should be reported promptly so they can be investigated.
• Any attempt to exploit pricing, duplicate items, or interfere with payment processing may lead to account action.

7. Community Conduct

Our community guidelines are designed to keep global chat, guild channels, party voice/text, and forums welcoming and constructive.

• No harassment, hate, threats, or targeted abuse.
• No sharing of illegal, explicit, or malicious content, including links that lead to such content.
• No impersonation of staff or other players; no doxxing or sharing private information.
• Use in-game communication tools responsibly; avoid spam, scams, or misleading solicitations.

Depending on severity, violations may result in muting, chat restrictions, guild removal, temporary suspensions, or permanent account closure.

8. Intellectual Property

All game assets—including characters, environments, animations, UI, audio, narrative elements, and trademarks—are protected. The following are prohibited without explicit permission:

• Copying, extracting, or redistributing game assets or code.
• Reverse engineering or modifying the client, anti-cheat, or network traffic.
• Using official marks, names, or visual identities for commercial or misleading purposes.

9. Safety Features and Reporting

• Use the in-game report tools to flag cheating, griefing, harassment, or suspicious behavior.
• Provide clear details (time, player name, screenshots or clips if available) to help investigations.
• We prioritize urgent risks to player safety, account integrity, and live operations stability.

10. Children and Guardians

Where applicable law requires, accounts for younger players should be created and supervised by a parent or guardian. Certain features (chat, purchases, or social sharing) may be limited or require permissions in order to protect younger users.

11. Service Protection and Technical Safeguards

• We may deploy updates, hotfixes, integrity checks, and server-side validations that are necessary to maintain stability and fairness.
• We may restrict access from compromised devices, emulators, or environments that bypass security controls.
• We may throttle, rate-limit, or block network traffic that appears abusive or harmful to service quality.

12. Enforcement Process

• Reports and detections are reviewed using available evidence and context.
• Actions are tailored to severity, impact, and prior history, and may be escalated for repeat offenses.
• In certain cases we may withhold details of detection methods to protect the integrity of our systems.

13. Changes to This Policy

We may update this Protection Policy to reflect new features, legal requirements, security learnings, or community needs. Notices of material changes will be made available through official channels. Continued use of the game after an update indicates acceptance of the revised terms.

14. A Closing Word to Heroes

ARK: Ultimate Mobile Edition is at its best when Heroes lift each other up, face challenges with courage, and respect the rules of fair adventure. By following this Protection Policy, you help ensure a safe, vibrant world for every player—today and for the battles to come.